Soltek Energy Privacy Policy

Soltek Energy is committed to respecting your privacy and protecting your personal information at all times. This Privacy Policy governs the manner in which Soltek Energy will handle (collect, use, maintain and disclose) personal information in accordance with the National Privacy Principles under the Australian Privacy Act 1988 (Privacy law).

This privacy policy applies to the Soltek Energy website and to all products and services offered by Soltek Energy.

What kind of personal information may be collected?

Soltek Energy may collect personal information in a variety of ways, including, but not limited to, when you visit the website, register on the website, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources Soltek Energy makes available. Personal information that may be collected includes your name, date of birth, contact details such as your mobile, telephone or email address, identification information and financial information including credit history and about your financial situation when applying for finance for Soltek Energy products. Soltek Energy will only collect personal information from you only if you voluntarily submit such information to us. You can always refuse to supply personal information.

Soltek Energy may also collect non-personal information about you whenever you interact with the Soltek Energy website. Non-personal information may include your browser name, your type of computer and technical information about your means of connection to the Soltek Energy website, such as your operating system and your internet service provider and other similar information.

The Soltek Energy website may use “cookies” to enhance your experience. Your web browser places cookies on its hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Soltek Energy website may not function properly.

How your personal information may be used

Soltek Energy may use your personal information for the following purposes:

To communicate with you about your account with Soltek Energy
To process, investigate and respond to a complaint if one is made
To send emails/newsletters
To respond to your inquiries, questions, and/or other requests and provide any information or documents requested by you
To update Soltek Energy’s records and keep your contact details up to date
To improve the Soltek Energy website – Soltek Energy may use any feedback you provide to improve Solar Integrity’s products and services
To comply with Soltek Energy’s legal and regulatory obligations
Disclosing your personal information

Soltek Energy does not sell, trade, or rent your personal information to others. Soltek Energy may use third party service providers to help Soltek Energy operate its business and the website or administer activities on Soltek Energy’s behalf, such as sending out newsletters or surveys. Soltek Energy will only disclose your personal information to these third party service providers to the extent necessary for them to provide their services to Soltek Energy.

Accessing your information

You can access your information by making a written request to Soltek Energy. Soltek Energy will endeavour to provide you with the information you have requested, unless providing such access would infringe another person’s privacy. If at any time you want to know what personal information Soltek Energy holds about you, please contact Soltek Energy at any time.

If you wish to have your personal information deleted, please contact Soltek Energy and Soltek Energy will take reasonable steps to delete it unless Soltek Energy needs to keep it for legal, auditing or internal risk management reasons.

Changes to this Privacy Policy

Soltek Energy reserves the right to update or modify this Privacy Policy at any time. Soltek Energy will provide you with notice of any changes to this Privacy Policy.

Contact us

If you have any further queries relating to Soltek Energy’s privacy policy, or you have a problem or complaint, please contact Soltek Energy, addressing your question or concern.